Frequently Asked Questions

How fresh is your maamoul?

Every order is made fresh to ensure you receive the highest quality Lebanese sweets. Please allow up to 48 hours for your order to be prepared before it is dispatched or available for pickup.

How long does shipping take?

Express Shipping

• 1–2 business days after your order has been prepared.

Standard Shipping

• 3–5 business days after your order has been prepared.

Please note that shipping timeframes begin after the 48-hour preparation period.

Where do you ship?

We ship Australia-wide on all products that are eligible for shipping.

Please note that some products are Local Pickup only and are not available for delivery. This will be clearly indicated on the product page and we will be in touch within 48 hours once products are available for pickup. 

Do you offer local pickup?

Yes. Local pickup is available on selected products only and will be displayed on the product page.

If your order contains both pickup-only and shippable products, the entire order will default to Local Pickup. If you require shipping for eligible products, we recommend placing a separate order.

How are the sweets packaged?

Each maamoul is individually wrapped to preserve freshness and carefully packed in our signature gift boxes to ensure they arrive in excellent condition.

How should I store my maamoul?

Store your maamoul in a cool, dry place away from direct sunlight.

For the best flavour and texture, we recommend enjoying your maamoul within 10 days of receiving your order. They can also be frozen for longer storage.

Are your products suitable for gifting?

Absolutely. Our premium packaging makes El-Maamoul perfect for birthdays, weddings, corporate gifts, religious celebrations and special occasions.

Do you offer bulk or corporate orders?

Yes. We cater for:

• Weddings
• Engagements
• Christenings & Baptisms
• Religious celebrations
• Corporate gifts
• Events & functions

Please contact us for custom pricing, packaging and wholesale enquiries.

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay and other secure payment methods available at checkout.

Can I change or cancel my order?

As every order is made fresh, changes or cancellations can only be made if production has not yet begun. Please contact us as soon as possible after placing your order, and we'll do our best to assist.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 24 hours of delivery with your order number and photos of the packaging and products. We'll review your claim and work with you to resolve the issue as quickly as possible.

My tracking hasn't updated. What should I do?

Once your parcel has been handed to the courier, tracking updates are managed by the shipping provider. If your tracking hasn't updated after a reasonable period, please contact us and we'll investigate on your behalf.

Do your products contain allergens?

Our products may contain or come into contact with:

• Wheat (Gluten)
• Tree Nuts (including Walnuts and Pistachios)
• Sesame
• Dairy

If you have any allergies or dietary concerns, please contact us before placing your order.

Still have a question?

If you can't find the answer you're looking for, please don't hesitate to get in touch. We're always happy to help.